MarketPAI

Terms of Service

Last updated: July 13, 2026

These Terms of Service (“Terms”) govern your access to and use of ColdCallReps (coldcallreps.com) and related products, including AI voice practice, scorecards, leaderboards, hiring profiles, brand campaigns, and payouts (the “Service”). By creating an account or using the Service, you agree to these Terms.

1. Who we are

ColdCallReps (“we”, “us”, “our”) operates a training-first outbound marketplace: reps practice with AI voice, prove quality, and can get paid to run outbound for brands and founders. Brand customers fund campaigns; reps may receive payouts for approved results.

2. Accounts & eligibility

You must provide accurate account information and keep credentials secure. You are responsible for activity under your account. If you use the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.

3. The Service (what it is — and isn’t)

  • Practice scores, badges, streaks, and leaderboards are training signals, not employment, income, or hiring guarantees.
  • Marketplace gigs and campaign payouts depend on brand funding, quality gates, verification rules, and your eligibility (including payout onboarding where required).
  • You are responsible for how you use practice content and for any real-world outreach you perform outside the product, including compliance with telemarketing, spam, and privacy laws that apply to you.

4. Acceptable use

You agree not to:

  • Abuse scoring, create fake accounts, or manipulate leaderboards or quality gates
  • Harass others, upload unlawful content, or use the Service for fraud or scams
  • Interfere with the Service, scrape without permission, or reverse-engineer core systems beyond what the law allows
  • Share API keys or credentials, or exceed fair-use / rate limits
  • Import or process prospect data you are not authorized to use

We may suspend or terminate access for violations, integrity failures, chargebacks abuse, or risk to the platform or other users.

5. Subscriptions, minutes & billing

  • Paid plans renew on the billing cycle shown at checkout until canceled.
  • Practice minutes are granted per plan or trial and typically reset on successful invoice payment (or per seat rules for org plans).
  • Brand lead plans, lead packs, and campaign escrow are separate from rep practice subscriptions where applicable.
  • Fees are generally non-refundable except where required by law or where we expressly offer a refund.
  • You can manage or cancel subscriptions through the billing portal linked from the app (Stripe).

6. Marketplace payouts

Brands fund campaign payouts. Approved results may be paid to eligible reps via Stripe Connect (or similar). ColdCallReps may retain a platform fee (approximately 20% on marketplace payouts, subject to published fee caps on the Pricing page, unless otherwise stated for a campaign). Payout timing, verification, clawbacks for invalid or fraudulent results, and Connect onboarding requirements are controlled by campaign rules and Stripe’s terms. We are not a bank or employer of reps by default.

7. Referrals & promotions

Referral bonuses and promotions are subject to fair-use limits, eligibility rules, and anti-abuse checks. We may modify or end promotions at any time.

8. Profiles, hiring & public content

Open-to-work resume profiles, public handles, highlight clips, and leaderboard displays are opt-in or earned in-app as described in the product. You grant us a license to host and display content you publish for the purpose of operating the Service. You may remove opt-in profile content at any time, subject to residual caching or legal retention.

9. Voice, AI & third parties

Practice calls stream audio to our realtime voice / AI providers for the session. Outputs (transcripts, coach notes, scores) may be imperfect. Third-party services (e.g. Clerk, Stripe, email, hosting, voice/LLM) have their own terms; your use of those features is also subject to them.

10. Intellectual property

The Service, branding, playbooks we provide, and software are owned by ColdCallReps or our licensors. You retain rights to your own content; you grant us rights needed to run the Service. Feedback you send may be used without obligation to you.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted availability, specific scores, hiring outcomes, or payout amounts.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLDCALLREPS AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnity

You will defend and indemnify ColdCallReps against claims arising from your misuse of the Service, your content or prospect data, your outreach practices, or your breach of these Terms.

14. Changes & termination

We may update these Terms by posting a revised version with an updated date. Material changes may also be communicated in-app or by email. Continued use after the effective date constitutes acceptance. You may stop using the Service at any time. We may suspend or end access as described above.

15. Governing law

These Terms are governed by the laws of the United States and the State of Delaware, excluding conflict-of-law rules, unless mandatory local law says otherwise. Courts in that jurisdiction will have exclusive venue, except where prohibited.

16. Contact

Questions about these Terms: support@coldcallreps.com. See also our Privacy Policy.